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Privacy Policy

Last updated: October 08, 2025

 

This Privacy Policy describes Seen and Heard Counseling, LLC's policies and some of the procedures for collecting, using, and disclosing your information when you use this practice. It also tells you about your private rights and how the law protects you. This page is not inclusive; the onboarding paperwork will have the complete and binding policy that requires your signature and acceptance.

 

We use Your Personal data to provide and improve your sessions. By using Seen and Heard Counseling, LLC, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

 

Definitions for the purposes of this Privacy Policy:

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  • Account means your account created for you to access our services or parts of our practice.

  • Company (referred to as either "The Company", "We", "Us", "Our" or "Practice" in this Agreement) refers to Seen and Heard Counseling, L.L.C., 188 Thomas Johnson Dr, MD 21702.

  • Device means any device that can access the session, such as a computer, a cellphone, or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual. 

  • Service refers to the Website, Practice, and sessions.

  • Service Provider means any natural or legal person who processes the data on behalf of the Practice. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated using the Service or from the Service infrastructure itself (for example, the duration of a counseling session).

  • Website refers to Seen and Heard LLC, accessible from https://www.seenheardcounseling.com/

  • You means the individual accessing or using the Service

 

Collecting and Using Your Personal Data Personal Data

While using Our Service, we may ask you to provide us with certain personal identifiable information (PII). Personal identifiable information may include, but is not limited to, the following:

  • First name and last name

  • Phone number

  • Address, State, ZIP/Postal code, City

  • Email address

  • Insurance Information & Payment Information

 

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When you access the Service by or through a mobile device, we may automatically collect certain information, including, but not limited to, your mobile device's unique ID, IP address, and other diagnostic data. We may also collect information that your browser sends whenever you visit our Service or access the Service by or through a mobile device. We may share your personal information in the following situations:

  • With Service Providers: We may share your personal information with Service Providers to monitor and analyze our Service use and contact you.

  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

 

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the greatest extent necessary to comply with our legal obligations.

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Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This information may be transferred to — and maintained on — computers outside Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in Your jurisdiction.Your consent to this Privacy Policy, followed by Your submission of such information, represents Your agreement to that transfer.The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

 

Security of Your Personal Data

The security of Your Personal Data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

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Children's Privacy

Currently Our Service does not address anyone under the age of 13, and we do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our data.

 

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify our clients of any changes by sending you copies of the policy via approved secure methods.

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